# AI automation case studies

Eight write-ups of real client projects in staffing, freight, e-commerce, SaaS and marketing agencies. Clients are anonymized, and every number is a real before-and-after figure from the project, reported as-is. Highlights: spot-quote prep from about 45 minutes to under 5 minutes, and 70% of tier-1 tickets resolved by an AI agent.

## What results have clients seen?

### [How a freight brokerage cut spot-quote prep from about 45 minutes to under 5 minutes](https://workflowpal.com/case-studies/freight-spot-quote-automation/)

How a freight brokerage cut spot-quote prep from about 45 minutes to under 5 minutes, and brokers went from 8 to 14 loads a day.

### [How a staffing firm cut sourcing from 20+ hours a week to under 1 hour a week](https://workflowpal.com/case-studies/staffing-ai-candidate-sourcing/)

How a staffing firm cut sourcing from 20+ hours a week to under 1 hour a week and lifted placements per recruiter from 3 to 5 a month.

### [How a DTC brand’s AI agent resolves 70% of tier-1 support tickets](https://workflowpal.com/case-studies/dtc-ai-support-agent/)

How a DTC brand’s AI agent resolves 70% of tier-1 tickets from Shopify and shipping data, and first response went from 4 hours to under 2 minutes.

### [How a marketing agency took on 8 more clients without hiring](https://workflowpal.com/case-studies/agency-reporting-automation/)

How a marketing agency automated 20+ hours a week of reporting and research, took on 8 more clients without hiring, and stopped working weekends.

### [How a SaaS company got an internal AI research tool in 1 week instead of hiring 2 engineers](https://workflowpal.com/case-studies/saas-internal-ai-research-tool/)

How a SaaS company got an internal AI research tool built in 1 week instead of hiring 2 engineers, saving 20 hours a week of manual research.

### [How a SaaS team shipped three internal AI tools in two weeks](https://workflowpal.com/case-studies/saas-three-internal-tools-two-weeks/)

A VP of Engineering’s team spent 10+ hours a week on internal tooling. We shipped a research assistant, data enrichment and a ticket router within 2 weeks.

### [How a ~60-person brokerage gave brokers 2+ hours a day back](https://workflowpal.com/case-studies/freight-check-call-automation/)

How a ~60-person brokerage automated status tracking and carrier comms and gave each broker 2+ hours a day back. Plus a second brokerage example.

### [How a ~50-person recruiting agency freed 10+ hours per recruiter per week](https://workflowpal.com/case-studies/recruiting-workflow-consolidation/)

How a ~50-person recruiting agency tied its ATS, LinkedIn, job boards, email and spreadsheets into one workflow and freed 10+ hours per recruiter per week.

## Why are the clients anonymous?

Many small businesses prefer not to have their operations described in public with their name attached. We describe each client by industry and, where known, size, and publish only real before-and-after numbers from the project.

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Last updated: 2026-10-05

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